LOCK Strategic Marketing Limited (LOCK) is a registered company in England and Wales (number 12362225). Our registered office address is International House, 61 Mosley Street, Manchester, M2 3HZ.
This privacy policy explains how we manage and use the personal data we collect from you when you use our website and/or our services.
If you have any questions about our privacy policy, please email us at
Our website
What data do we collect?
We use four tools on our website to track and collect data on how you use it. This helps us improve your experience on our website. The data we collect may include:
- what pages you visit on our website
- when you visit our website
- how long you stay on our website
- how you got to our website
- how you interact with our website
- information about your web browser, operating system and device
Three of these tools use cookies. Cookies don’t collect data that identifies individual visitors, but they do allow our website to distinguish you from other visitors. These tools are:
- Google Analytics (read the Google Analytics privacy policy)
- Hotjar (read more about Hotjar)
- Microsoft Clarity (read more about Microsoft Clarity)
We also use Google Tag Manager on our website. Google Tag Manager doesn’t record data; it pushes it to our other tools. Find out more about Google Tag Manager.
Third party cookies
We don’t use third party cookies on our website.
Links to other websites
Our website contains links to other websites. We do not have control over these websites, nor any control over how these websites collect, store, and use your data, so we can’t be held responsible for them.
Our services
When you contact us
When you contact us, we’ll hold your contact details and any other information you provide with your enquiry for a minimum of three months.
- If you tell us you have decided not to engage us following your initial enquiry, we will delete your information three months after our last contact with you.
- If you don’t make any further contact following your initial enquiry, we will delete your information six months after our last contact with you.
- If you become a client we will hold your information for six years after our last contact with you to fulfil our record-keeping obligations. After six years, we will delete your information.
When you become a client
When you become a client, we’ll hold your contact details in order to deliver the services you’ve asked for. We may also ask for further personal information to deliver your services, including but not limited to your name, your email address, phone number and billing/postal address. We may also request further information about your business or organisation in order to deliver the services you’ve asked for.
Data sharing
Whether you become our client or not, we won’t sell your data to third parties.
How we keep your information safe
We’re committed to protecting your personal data from being inappropriately accessed, altered, disclosed or lost. We have electronic security processes in place that protect the information we store about you and your business. Our third-party, cloud-based systems are encrypted and protected by the software providers’ security processes.
Your data protection rights
You can ask us to:
- rectify inaccurate personal data
- provide you with a copy of the personal data we have about you, if any
- erase the personal data we have about you, if any (although we can’t erase data we are legally obliged to retain)
Please email us at to make any of these requests.